A atuação do setor de Recursos Humanos na implementação da Política Nacional de Resíduos Sólidos Urbanos em Santana – AP: estratégias para uma gestão pública sustentável

Abstract

The management of urban solid waste constitutes one of the main challenges of municipal public administration, especially in Amazonian municipalities, where logistics, socio-environmental conditions, and institutional limitations influence the effectiveness of environmental policies. In the municipality of Santana - AP, waste collection and transportation are carried out by a subcontracted company, under the administrative and supervisory responsibility of the Municipal Government. In this context, this study analyzes the strategic role of human resource management in the implementation of the National Solid Waste Policy (PNRS), considering the specificities of the local management model. The research adopts a qualitative approach, of descriptive and explanatory nature, grounded in bibliographic and documentary research, with content analysis applied to legislation, reports, institutional documents, and public data. The results show that subcontracting does not eliminate the responsibility of the public authority, which remains the central agent in coordinating, supervising, and ensuring the dignity of work. Among the most relevant documentary findings, structural weaknesses were identified in relation to the safety and health of collectors, the absence of performance indicators, the lack of public records on continuous training, and the low level of integration among the actors involved, revealing a fragmented governance insufficient to ensure the effectiveness of the PNRS. An institutional paradox was also observed: although the municipality charges a solid waste fee, the management and oversight instruments do not demonstrate the capacity to convert revenue into verifiable improvements in services, occupational safety, or worker appreciation, increasing the deficit of transparency and efficiency. The identified gaps compromise the oversight of work dignity and weaken the operation of urban cleaning services, highlighting the need to improve contractual supervision processes, performance evaluation, institutional monitoring, and the structuring of training, health, and occupational safety policies. It is concluded that the effectiveness of the PNRS in Santana - AP depends on the integration of human resource management, environmental education, occupational health and safety, and governance mechanisms capable of transforming legal guidelines into concrete human and socio-environmental results.