A percepção da qualidade de vida no trabalho dos servidores técnicos de uma instituição de ensino na cidade de Laranjal do Jari/AP

Abstract

This study presents an analysis of the Quality of Work Life (QWL) of technical and administrative staff at a public educational institution in the city of Laranjal do Jari/AP. Aiming to identify these professionals’ perceptions of working conditions and propose improvements in critical areas, the research is based on Walton’s theoretical model (1973), which organizes QWL into eight key dimensions. The study is classified as descriptive, with a quantitative approach, conducted through the application of a structured Likert-scale questionnaire. The results indicate that while some dimensions showed positive perceptions, others revealed significant dissatisfaction, particularly in aspects related to work-life balance, professional recognition, and infrastructure conditions. These factors highlight the need for targeted managerial interventions to improve the work environment. Proposed actions include initiatives aimed at valuing employees, continuous training, infrastructure enhancements, workload balance, and well-being programs. These measures seek not only to address the demands of technical and administrative staff but also to contribute to strengthening the organization as a whole. It is concluded that promoting a healthier and more balanced work environment is essential to enhance employee satisfaction and productivity, underscoring the importance of deepening the debate on QWL in the public sector as an effective management strategy.