Percepções sobre a qualidade de vida no trabalho dos terceirizados de uma instituição de ensino superior em Santana / AP: um estudo de caso.

Abstract

The transformations in the world of work, driven by outsourcing, have intensified debates about working conditions and employee well-being. In this context, Quality of Work Life (QWL) is a relevant tool for understanding how employees perceive their professional environment. This study analyzed the level of QWL among outsourced employees of a Higher Education Institution (HEI) in Santana/AP, based on Walton’s (1973) model, which encompasses eight dimensions of the work experience. The research, applied in nature, with a quantitative and descriptive approach, was configured as a case study involving eleven participants — representing more than 50% of the institution’s outsourced workforce. Data were collected through a structured questionnaire using a five-point Likert scale. The results indicated positive perceptions in the dimensions of Constitutionalism and Social Relevance of Work, highlighting compliance with labor rights and the recognition of the social value of their activities. There was also a favorable evaluation of Working Conditions and Social Integration, although limitations were observed regarding management openness to employee suggestions. The main weaknesses were related to Fair and Adequate Compensation and the lack of professional growth opportunities, which may affect long-term motivation. It is concluded that, despite a healthy environment and positive interpersonal relationships, dissatisfaction with remuneration and the absence of career prospects represent the main challenges to the QWL of outsourced workers at the institution.