A influência do clima organizacional na produtividade: um estudo de caso em uma empresa do setor varejista em Santana-AP

Abstract

Organizational climate has a direct influence on the motivation, behavior, and productivity of employees. This study aimed to analyze how organizational climate impacted the productivity of employees in a retail company located in the municipality of Santana-AP. To this end, a mixed, exploratory, and descriptive methodological approach was adopted, using questionnaires applied to employees, with a Likert scale, and to managers, with responses classified as satisfactory or unsatisfactory. The results showed that aspects such as job security, physical conditions of the environment, organization of activities, and clarity in payment processes were perceived positively, contributing to a favorable organizational climate. In contrast, the benefits policy was identified as the main point of dissatisfaction, being recognized by both managers and employees as an organizational weakness. These findings confirmed the direct relationship between organizational climate and productivity, demonstrating that positive factors in the work environment favored employee engagement and performance. It was concluded that organizational climate exerted a significant influence on employee productivity, making it essential for organizations to invest in human resource management practices that promote a healthy, motivating environment aligned with employee expectations.