Gestor de recursos humanos no reflexo do estresse sobre os funcionários no ambiente organizacional: uma revisão.

Abstract

The Human Resources manager is crucial for handling employee demands and ensuring proper people management. The culture of haste has led to an increase in stress and depression, affecting job performance. Stress can be caused by inadequate support, long work hours, low career prospects, among others. The tertiary sector, where the economy happens, needs adequate assistance to avoid losses. Therefore, it is essential that the HR manager addresses the underlying causes of stress in the workplace. The general objective of this work is to investigate and analyze the role played by the Human Resources manager in the context of the retail sector's organizational environment, in relation to the impact of stress on employees, aiming to understand the strategies adopted to mitigate the negative effects of stress and promote employee well-being. The review employed Cooper's Taxonomy (1988), updated by Randalph (2009), focusing on "occupational mental health", "work stress" and "Human Resources manager and coping with occupational mental diseases". Search tools such as Google Scholar and SCIELO were used. The data were systematized in a table with results of actions and Quality of Work Life (QWL) programs. Psychosomatic medicine considers the individual as a biopsychosocial complex. Recovery, protection, and health promotion actions can be developed in the workplace. Quality of Work Life (QWL) is crucial to prevent occupational stress. Occupational stress, which has increased due to the intense pace of work, is a body's response to pressure. QWL and mental health are essential for performance and organizational culture. Finally, the universal causes of work stress include: insufficient support, long work hours, limited career progression prospects, unnecessary rituals and procedures, and an uncertain and insecure work environment. In the retail sector, in addition to the mentioned causes, the pressure to meet goals, work overload, and mainly, dealing with rude customers, lead employees to internalize problems.