O Método PDCA em uma Organização do Grupo AGREGUE: um estudo de caso

Abstract

Companies in the forestry sector have been gaining more and more prominence on the national and international scene, mainly as a source of income and job creation. Given this perspective, it is necessary that these organizations seek methodologies and tools to improve their production systems, in order to ensure a prominent place in the face of the competitive market. Thus, the PDCA cycle becomes an excellent methodology that can add value to the services generated by institutions, by showing managers where and what mistakes are being made and how to remedy them. In this scenario, the present study aimed to verify how the PDCA method can contribute to the improvement of the productive processes of a company of the Agregue group. For this, the case study was adopted as a research methodology, collecting information through questionnaires and interviews with employees of the company under study. It was verified that the company's employees do not have knowledge about the control tools and process management, which is a worrying fact. It was also noted that communication between sectors, in the view of employees, is still flawed, since they are not informed of the managers' decisions. It is concluded that the studied company does not use quality tools, which may be causing possible losses in its process. The use of such tools provides improvements throughout the organization's production chain, thus emphasizing the relevance of the company adopting this system in its organization.