Estudo de caso na implementação de serviços de gerenciamento e monitoramento em uma rede de pequeno porte

Abstract

Given that the use of computer networks has been growing year after year, research is carried out on the management of computer networks focused on small networks, in order to list the best applications for network management that can be adopted in network projects for Micro and Small Enterprises in 2020. Therefore, it is necessary to identify and detail which are the important points to be observed in the management of a network of a small company, catalog which applications meet the requirements previously identified, implement the selected applications in a real production environment and finally evaluate the results obtained in the implementation. A basic strategic research with descriptive and exploratory objectives is then carried out, through the deductive hypothetical method, adopting a qualitative approach to the collected data, using bibliographic and documental procedures and a case study of the Superintendência da Polícia Rodoviária Federal. Therefore, after the use of solutions such as ZABBIX it is verified that the resultados has confirmed our hypothesis, which imposes the verification that Micro and Small Companies can adopt ZABBIX as a viable application and free use for computer network management improving the internal control and monitoring of both the logical network and the hardware of hosts. In addition, the solution allowed the creation of detailed maps of the local network improving the response time to incidents in the network and in which sector, thus generating an increase in the productivity and process performance of an MPE.